We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help! More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

You misunderstand. There was NO crash. It just randomly showed up in my task manager. It also came up again just now as I started up the browser. Meaning it's coming up even when there's no crash. As I said, some people on reddit have also encountered this problem, so I figured the best thing to do would be to come here and report the issue. I'm including a screenshot. This is from just moments ago when I opened the browser for the first time today, and the Crashhelper.exe is active right out of the box. This has never been the case with any prior version of Firefox, so I would assume this is likely a glitch with the most recent update. I need to know how to fix this other than just shutting down that exe when it comes up. That or I guess I have to just wait until the next browser update.

This is not an issue, a glitch, but our process and it's completely normal that you have it there.

This is not an issue, a glitch, but our process and it's completely normal that you have it there.

Wait, this is being done deliberately now? Why? This was never a thing prior to the most recent Firefox update. What changed?

In v. 139 we've landed a stand-alone program that can be launched by Firefox, that receives and gathers crash annotations for the various processes and write out minidumps when requested to.

The program communicates with Firefox over simple IPC. It is able to accept a limited list of commands which include:

• Establishing an IPC channel with newly created processes
• Writing out the minidump of a crashed process
• Writing out the minidump of a running process
• Writing out the crash annotations (.extra file) of a given process
• Launching the crash reporter client if the main process crashes

Perhaps later it will be merged into the crash reporter client.